FAQ - Frecuently asked questions

Update February 2021: Do i need a negative COVID Test to get access to the hostel?

Yes! Starting from the 13th of November you will need a negative PCR test to get access to any of touristic accommodations on Canary Islands!

As of November 13, 2020, all national and foreign tourists 6 years old and over, must have a PCR or antibody test done 72 hours before arrival at the Vacation Rentals, reflecting a NEGATIVE outcome. The client can send this by email before arriving.

Covid19 Safe Hostel Las Palmas

Are you taking any measurements against COVID19 inside the hostel?

We offer desinfection liquid in all common areas and shared dorms of the hostel. Also we do take the temperature of all guest and arrival and make them sign that they don´t have any symptoms of COVID19. Furthermore we inform and remind our guests to keep 2 meters distance wherever its possible. We created 5 private dorms for more safety. Those protect those people who decide to book a shared dorm we installed curtains to all bunk beds. At the moment a protection mask is OBLIGATORY in all common areas of the hostel. We also sell hand made recycled fabric masks from our friend Raffaela.

Whats the COVID Situation right now in Las Palmas?

Well right now (February 2021) you can moove freely all over the city. All activities like surfing, diving, climbing etc are possible to do. If you don´t do sport you need to put a mask. Restaurants are opened but you need to put a mask if you dont drink or eat. Only night life is dead at the moment due to the 10 p.m. curfew but we can compensate this with many safe outdoor activities! Numbers of active COVID cases are very stable on Canary Island, in contrast to the situation in the centre of Europe. All shops, shopping centerare also opened. Right now we are a safe place!

Does Ventana Azul have a new location?

Yes during the lockdown in Spain (May 2020) we took over a new house right at the surfspot “La Cicer” and left our old location. We are still located right at the beach in the very centre of the dynamic barrio Guanarteme. Check new location here.

Can I work remotely at Ventana Azul? Is there a Coworking Area?

Yes in July 2020 we created 4 spots in the most quiet part of the house. There you can also enjoy free Tee & Coffee.

Can I checkin late at night?

Yes! We have a 24 hours checkin. If you arrive later than 10.30 pm we will send you instructions do to an automated checkin. No worries, its very easy! 🙂 Also for this late checkins we would recommend our night shuttle for only 35€ as the bus connections starting from 11 pm are not very good!

Do you offer luggage storage?

Yes we created a safe and lockable luggage storage which is for free during the day of your checkout. If you want to leave your luggage for several days while traveling on the island (or even other islands) you can leave your stuff with us in a fair and affordable way.

Can I lock my room?

All rooms have a lock yes. Some of them with keys, most of them with electronic system. Plus you will have your own locker! Safety is a priority at La Ventana Azul Hostel.

How can I make a binding reservation?

As soon as you’ve filled in the book now form on our website, your place in La Ventana Azul Surf House is reserved & additionally you will get a 5% discount! You’ll get more information on Gran Canaria and activities with the e-mail confirmation of your booking. This reservation is binding and if you cancel less than 1 week before your arrival there will be
a 50% cancellation fees.

Check out time?

Check out time is at 11 a.m.but if there is no new arrival occupying your bed we are quite relaxed and tolerant with the check out time. You can also leave your luggage with us until the evening without any additional costs, if you want to enjoy your last hours on the island without worrying and carrying around your luggage.

How can I cancel my reservation?

If you do it more than 7 days before your stay you can cancel it without any costs. After that we will charge a 50% cancellation fee. If you cancel on the day of your arrival we will take a 100% of cancellation fee.

If your cancellation is due to the corona situation (cancelled flight, closing boarders etc.) you can cancel anytime without any cost!

Cleaning service in the hostel

We clean & desinfect our hostel several times per day but we expect ask you kindly you to cooperate with us and clean your own dishes in the kitchen or wash down the sand in teh shower.

Please also take a shower at the beach just in front of our hostel. Dont try to “extend” the beach until our hostel by bringing sand there 😉

Towels are included & available in the hostel?

We have towels available for 2€

Do we have laundry facilities?

Yes we do. For an extra pay of 5€ you use our washing machine and dryer.

Do we have male/female dorms?

Yes we do have the 4 persons female dorm Calufa with a mirror and hairdryer. Also one of our 2 persons dorms can be booked as female dorm.

Do I have to share the bathroom?

Yes all our bathrooms are shared. We have a total 5 shared bathrooms for 30 persons. Also our private room or 2 persons dorm “Ños” has a private sink where you can wash your teeth or dry your hairs (has hairdryer also).

Our private room “GOFIO” is located on the rooftop and at night the bathroom there will be private for this room.

Do we offer lockers?

Yes we do offer some spacious lockers! If you dont bring your own lock you can get one for a deposit pay of 5€ which will be given back at the moment when you give us back your lock. If you loose it we will have to keep the money to buy a new one.

Can I take my own surfboard with me?

Some airlines transport surfboards free of charge provided your total baggage weight is under 20 kg (plus 5 kg hand luggage). But please check out with your airline beforehand since they do seem to take things as they come and decide as they like (make sure they know it is a ‘real’ surfboard, to avoid mix-ups with wind surfboards). Another option is to rent a surfboard from our partner the Oceanside Surf School. If you rent it for several days you will get quite a big discount!

Can I cook in La Ventana?

We think that one of the most beautiful things and best ways of getting to know the other travellers is to cook together! Thats why we not only offer a fully equipped kitchen but also a barbecue area on our roof top. Our rooftop, half open air kitchen is opened from 8.30 a.m. until 10 p.m.

Is there any events in the hostel?

Due to the worldwide COVID19 situation we do not organize any social events inside the hostel. But we will show you the best bars & restaurants of our barrio Guanarteme. Plus we organize many safe outdoor activites.

Am I allowed to drink alcohol in the hostel?

Responsible use of soft alcoholic drinks is allowed. We even have various common areas (both with lateral sea view and the sound of the ocean) to enjoy a drink with friends. There are many bars bars within walking distance.

Do we offer parking?

Our new location can offer a very affordable and safe parking option at the “Aparcamiento El Rincón” just 10 minutes walking from the hostel. 24h only cost 2,50e at the moment. More Information about Safe & Fast Parking at Canteras Beach.

Can I rent a car in your hostel?

Yes! We do cooperate with the most reliable car rental in town with a special price of 25,00 € per day for Ventana Azul guests.  If you rent your car with other hostel guests it might be even cheaper than exploring the island by public transport!

Attention: many car rentals do not offer full insurance!

And worst of all: they don’t inform you about this fact. So if you have an accident you will have to pay the full amount of the damaged car. If you book the car with La Ventana Azul you will not have to worry about anything.

Full insurance, good price, quality cars. Also available: roof rack for your surfboards.

What are our most important rules?

Help us to keep the hostel clean. Respect the night silence starting from 10 p.m.

Be tolerant and respectful with all guests and our team. Don’t loose your manners after having one or two beers.  Treat La Ventana Azul as its your home. Please treat our team and the locals the way you would like to be treated. Please help us by wearing the obligatory mask in common areas of the hostel.

What about long term stays?

Many guests who booked their stay with us stay longer than initially booked! We offer a 10% discount for stays starting from 30 nights. But be aware: you might never go back home – just like us!

How to get around in Las Palmas?

The locals love their “Guaguas”, public buses that connect the city residents with the neighboring districts .

The connections run regularly and on time. A ticket strip for 10 rides is currently available for 8.50 €. A single ticket costs € 1.40. Taxi fares are relatively low – a ten minute ride will cost you around 5-6 €. If you are sharing a taxi with four people, its usually cheaper than 4 individual tickets for the bus.

What to do in Las Palmas?

Well firstly there are endless number of sports such as surfing, beach volleyball, rock climbing, body boarding, Stand Up Paddle Surfing, diving, biking, paraglidingand much more.

Check out activities here! Our insider tip: not only visit the Canteras Beach but the pristine Confital beach which is an oasis of relax and nature in the middle of the city. You will find a nearly untouched volcanic landscape and one of Europes best right-hander waves. You should not miss the view point above Confital beach and its prehispanic cave system of ancient canarien aborigenes. If you like shopping dont miss the shopping mall “Las Arenas”, only 5 minutes walking from our hostel!

You should also leave the city because the diverse landscapes of Gran Canaria will surprise you!

Top 10 Places to see are: 1.)Roque Nublo Mountain, 2.) Pristine Guigui Beach 3.)Sacred Forest of Tamadaba, 4.) The volcanoes of Bandama & Los Marteles, 5.) Guayadeque Valley and its Cave Restaurants, 6.) Dunes of Maspalomas 7.) Canyons of Barranco de Santa Lucia 8.)Black Sanded Beach & Waterfall at “El Risco” village 9.) typical canarian mountain village Teror 10.)Ancient laurisilva forest between Valsendero & Valleseco


How to visit other Canary Islands?

Las Palmas is the perfect base to visit all other Canarian Islands which are all different to one another. Basically you’ve got the option of daily flights or ferries. The cheapest (but also slower) ferry company is Naviera Armas, whereas Fred Olsen is much faster but also a bit more expensive.

Gran Canaria – Tenerife:

The Ferries leave four times a week and the crossing takes between 2 1⁄2 and 4 hours. The operating ferry companies are Naviera Armas and Transmediterranea. Return  tickets cost between 45 and 80€ per person (car not included). Logically flights are much faster and also not as expensive as you would think. You can fly to Tenerife for 40€ in average with Binter Canarias.

Gran Canaria – Fuerteventura:

The Ferries leave six times a week and the crossing takes between 3 1⁄2 and 7 hours. The operating companies are Naviera Armas and Fred Olson. Return tickets cost between 60 and 90€ per person (car not included). You can fly to Fuerteventura – Puerto de Rosario for 40€ in average with Binter Canarias.

Gran Canaria – Lanzarote:

The Ferries leave six times a week and the crossing takes between 7 1⁄4 and 9 1/2 hours. The operating companies are Naviera Armas and  ransmediterranea Return tickets cost between 70 and 110€ per person (car not included). You can fly to Lanzarote -Areceiffe for 40€ in average with Binter Canarias Airways.

Gran Canaria – La Palma:

The Ferries leave two times a week and the crossing takes between 14 1⁄2 and 19 hours. The operating companies are Naviera Armas and Transmediterranea. Return tickets cost between 60 and 120€ per person (car not included). You can fly to La Palma – Santa Cruz for 60€ in average with Binter Canarias Airways.

Is Las Palmas a safe city?

Las Palmas is a modern city by European standards, and generally very safe. However, the economic crisis and underemployment have in the past led to an increase in non violent crime. The risk of being a victim of an organized crime, is not higher than in other European cities of comparable size. One should nevertheless never forget to lock his bike and don’t let your stuff out off sight on the beach. Pickpocketing is an issue at events like the Carnival, but also in bars, clubs or social groups on the promenade or the beach (wherever it gets crowded). We do offer lockers in our hostel so that you can leave your valuable stuff at home!

Is Las Palmas a cheap/expensive city?

The cost of living in Spain are generally cheaper than in Central Europe, which is mainly due to favorable fuel prices. The Canaries are indeed far from the producing mainland, but it is a tax- advantaged zone. Especially gasoline, but also cigarettes, electronic devices like computers, drinks in the bars and many Spanish brands in retail are quite cheap.

Visit Las Palmas in summer or winter?

The best time to experience Las Palmas is clearly the winter. The best weather in Gran Canaria is from September to December with temperatures up to 30 degrees, clear skies and perfect waves. From December starts the “rainy season” (with still many hours of sunshine per day), which means it rains a few days a month for less than an hour. Although the rainfall is very low, this is sufficient nevertheless to transform the center and the north of the island in a beautiful flowery paradise. Green fields and forests , gushing waterfalls, singing birds and sheep populate the, in summer rather barren regions of Gran Canaria . Even though it makes little difference for beginners , experienced surfers can always be found on Gran Canaria rather in winter, as this time of year there is a more constant and larger swell. Have a look at some pics of the island. May and June are also nice months to visit the island as you can find very special offers for accommodation (in our hostel up to 30% of discount), there is still good waves and also always warm temperatures.

Surfing in Las Palmas?

Ventana Azul is the only hostel in Las Palmas where you can check the waves and surfers from the rooftop. The epic beachbreak “La Cicer” is located right in front of our new hostel.

Las Palmas is in short a really good goal and is equally appreciated by both beginners and experienced surfers.

With about 12 spots in and around the city and over 50 different Gran Canaria Surf Spots on all coasts of the island, you will find a surfable wave 365 days a year.

Check out our Las Palmas Surfspot Guide. The legendary north shore of Gran Canaria is only scarce twenty minutes from Las Palmas. In the city the pros go at suitable conditions for surfing for ” El Lloret ” or “El Confital” on the western or eastern end of the bay in front of Las Canteras . At our home beach ”Las Canteras” on the spot ”La Cicer” you will find proper conditions to hold surf lessons all year round.

Our guests receive a special offer from our partner, the “Ocean Side Surf School” . It is usually easy and cheap to buy a used board in one of the surf shops, at Cash Converter or the Buy and Sell groups on Facebook.

When should I book the surfschool?

We recommend you to book your surf classes already before your stay in order to garantee you a free spot in our Quiksilver partner surfschool. For absolute beginners we recommend our 5-day Learn-To-Surf package. This way you save a lot of time and avoid making mistakes that are difficult to straighten out later on. If you can handle a take-off and manage to surf standing to the beach ahead of a roll, you do not need to attend surf school and your best bet is our surf guiding. You’ll learn lots simply by practice and the many tips and help our surf guides will give you.

Are the Gran Canaria waves good for beginners?

The more than 50 surf spots on Gran Canaria have the right wave for all levels. Las Canteras beach and the surfspot la Cicer, which is located right in front of our hostel, offer the perfect mellow and sandy beachbreaks that are good for learning to surf. If the swell comes from east we can visit beach breaks like “Las Terrazas” or “Playa del Hombre”, only a 20 minutes drive away. If the swell comes south we can visit the beach breaks of Maspalomas and Playa Ingles (40 minutes drive away).

But aproximately 300 days per year the swell is coming from the north, which means just in front of our Beach Hostel.

Does the hostel offer surf boards & wetsuites for rent?

Our partner the Ocean Side Surf School is just a few minutes away and they’ll hook you up with some profesional and fancy equipment provided by Roxy and Quiksilver. You can book it all on our reception or even before your stay filling out our contact form.